Key Information For
Parents & Guardians
Essential Information
Find everything you need to know as a parent or guardian of a Orlando Village tenant. The safety and wellbeing of our residents is our top priority.
General Enquiries
Contacting Orlando Village
Our offices are open Monday to Friday 9:00am until 5pm (excluding bank holidays) You can speak to our staff about any queries you may have about bookings, contracts or services we provide. We are not able to discuss and specific account relate issues unless the tenant has given authorisation.
Outside of these hours we have security staff on site who are able to help with any concerns that you have for a tenant. Our out-of-hours phone number is 07919573529.
Contents insurance
Contents insurance is not included in the rental fees at Orlando Village. There are several companies who specialise in contents insurance for student accommodation.
Guarantor Information
We only use these details to contact the guarantor for support recovering rent or if there are serious issues relating to the tenancy agreement that they should be aware of.
Moving In Day
You can find all the information you need about moving day in the welcome guide that has been emailed to your student. Checking in slots will be emailed to the student a month before the moving in day. Parking is available at Orlando Village throughout moving in weekend and staff are here all weekend to help with any questions you may have.
Our Student Support
Everybody who works at Orlando Village is there to help them settle in, keep them safe and secure, and give them some support whenever they need it.
This includes our reception, cleaners and maintenance team, who keep everything running throughout the day, and our security who work around the clock to ensure your student’s safety.
We have at least two members of staff on our team who have received special-training including mental health first aid. Along with our close relationship with student services at the University, who have extensive knowledge and experience in the challenges of student life, we ensure that the right level of support can be accessed for the student.