FAQs

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GET TO KNOW US

GOT QUESTIONS?

We've got answers

Do I need to be a student?

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Yes – you will be asked to provide proof of your student status.

Do I need to be studying at a particular University or College?

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As long as you are a full time student you do not have to study at a particular university or college to live in our accommodation.

Where do I get a Council Tax Exemption Certificate or Registration Certificate?

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This is usually given to you when you enroll at University, or you can apply to your Students Services/Registrations office.

When can I move in?

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You can move in on or after the ‘Tenancy Start Date’ as specified in your tenancy agreement.

When do I have to move out?

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You have to vacate your accommodation by 11am on the ‘Tenancy End Date’ as specified in your agreement.  Anything left in your room after this time will be removed and disposed of.

What do I need to bring?

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  • All our rooms will be furnished but bedding and personal linen (sheets, duvets, pillows, towels etc.) is not provided. However, if you get in touch with our management team they can inform you of our bedding packages that are available to purchase.
  • All kitchens include microwave, kettle, toaster, fridge and freezer. Irons, ironing boards and vacuum cleaners are available. Kitchen utensils (crockery, cutlery, pans, etc.) are not provided.
  • You will not be allowed to bring your own fridges, tumble dryers, portable heaters or other large electrical appliances. Chip pans and deep fat fryers are forbidden, as is the use of candles.

Can I store my belongings in my room, over the summer or after my tenancy has ended?

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No, even if you are returning to the same room all items must be removed.

Is there Internet?

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Superfast Internet (and WIFI) is included in your rent.

Can children stay/live with me?

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Children cannot stay over or live in the property.

Can I bring a pet?

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Sorry, no pets are allowed.

Can I have visitors?

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Bedrooms are for single occupancy only. Occasional overnight visitors are allowed at the discretion of management provided you cause no disturbances.

Is there Car Parking?

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Car parking is available at Orlando Village. Parking is permitted only in designated places. On arrival, all residents’ cars and motorbikes must be registered with the team.

Parking will cost and additional charge of £10 per week.

What does my rent include?

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Your rent is inclusive of utilities i.e. light, heat and water, as well as internet.

Will I need to pay a deposit?

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Yes – a deposit is required and is secured by the Deposit Protection scheme. Your deposit will be refundable following inspection at the end of your tenancy. Your room must be handed back to us in the same condition as at the start of your tenancy. First year applicants with a conditional offer of a place (dependent on grades) will be refunded the deposit if they can show written confirmation from the University that they have not been successful in securing a place.

How will I pay my rent?

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Rental is paid termly, in advance, by debit or credit card.

When are the rental payments due?

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Please refer to your tenancy agreement.

Do I need a Guarantor?

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Yes, a Parent or legal Guardian resident in the UK must stand as Guarantor.  The Guarantor is legally bound to pay any debts accrued during the tenancy if the tenant refuses to pay.  If you are an international student please contact us for further information.

How long will the tenancy be for?

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All rooms are let on an Assured Shorthold Tenancy for a minimum period of 46 weeks.

What am I responsible for?

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As the Tenant, you are responsible for the rent for the full duration of the ‘term’ as set out in the tenancy agreement, whether or not you reside on the property.

NB: Where there has been any breach of the Tenancy Agreement by a student; such as where fees have not been paid in line with the agreement or where any student causes a nuisance or annoyance to fellow students or refuses to follow the reasonable direction of the management, the Landlord or their agents reserve the right to seek eviction of that tenant. This is without prejudice to any obligations, which the tenant may be under through the agreement.  We will also report poor behaviour to your university.

What if I want to terminate my agreement and move out?

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If you wish to terminate your tenancy, we must be notified in writing. You will remain responsible for the rent until a new tenant is found or until the end of the tenancy (which ever is sooner).  We will aim to find a new tenant who is both acceptable to us and who is prepared to meet the financial and legal requirements of the tenancy agreement. We can’t always guarantee finding another tenant, as obviously this becomes more difficult as the academic year progresses, however, you are able to suggest a replacement to us. Please note that you will also need to cover all administration charges incurred in reassigning the tenancy.

 

Please refer to out Payment Breakdown document to view our cancellation policies

Where can I find a copy of my tenancy agreements

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Get in touch with the Orlando Village team and we’ll be able to send over a general copy of the tenancy agreement.

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SEMESTER TWO BOOKINGS
AVAILABLE NOW

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Beat the rush for the next semester and book now for Jan-Aug 2020.

Arrange Viewing
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home icon Book a room today!
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SEMESTER TWO BOOKINGS
AVAILABLE NOW

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Beat the rush for the next semester and book now for Jan-Aug 2020.

Arrange Viewing
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home icon Book a room today!