Arrange a viewing
arrow right
icon-landline-white
icon-email
Book a room
arrow right
Arrange a viewing
arrow right
icon-landline-white
icon-email
Book a room
arrow right
Arrange a viewing
arrow right

Contact Us

GIVE US A BUZZ

dotted background
dotted background

Want to book a viewing or have some questions you need answering? Just drop us a line and we’ll be in touch.

Our phone lines are open during office hours on weekdays 9am-5pm. If you are a current tenant, you may also refer to the emergency number which can be found in your Welcome Booklet.

  • Enquire
  • Request a Callback
  • This field is for validation purposes and should be left unchanged.

  • MM slash DD slash YYYY

Do I need to be a student?

icon-cross-blue
question mark

Yes – you will be asked to provide proof of your student status.

Do I need to be studying at a particular University or College?

icon-cross-blue
question mark

As long as you are a full time student you do not have to study at a particular university or college to live in our accommodation.

Where do I get a Council Tax Exemption Certificate or Registration Certificate?

icon-cross-blue
question mark

This is usually given to you when you enroll at University, or you can apply to your Students Services/Registrations office.

When can I move in?

icon-cross-blue
question mark

You can move in on or after the ‘Tenancy Start Date’ as specified in your tenancy agreement.

When do I have to move out?

icon-cross-blue
question mark

You have to vacate your accommodation by 11am on the ‘Tenancy End Date’ as specified in your agreement.  Anything left in your room after this time will be removed and disposed of.

What do I need to bring?

icon-cross-blue
question mark
  • All our rooms will be furnished but bedding and personal linen (sheets, duvets, pillows, towels etc.) is not provided. However, if you get in touch with our management team they can inform you of our bedding packages that are available to purchase.
  • All kitchens include microwave, kettle, toaster, fridge and freezer. Irons, ironing boards and vacuum cleaners are available. Kitchen utensils (crockery, cutlery, pans, etc.) are not provided.
  • You will not be allowed to bring your own fridges, tumble dryers, portable heaters or other large electrical appliances. Chip pans and deep fat fryers are forbidden, as is the use of candles.

Can I store my belongings in my room, over the summer or after my tenancy has ended?

icon-cross-blue
question mark

No, even if you are returning to the same room all items must be removed.

Is there Internet?

icon-cross-blue
question mark

Superfast Internet (and WIFI) is included in your rent.

Can children stay/live with me?

icon-cross-blue
question mark

Children cannot stay over or live in the property.

Can I bring a pet?

icon-cross-blue
question mark

Sorry, no pets are allowed.

Can I have visitors?

icon-cross-blue
question mark

Bedrooms are for single occupancy only. Occasional overnight visitors are allowed at the discretion of management provided you cause no disturbances.

Is there Car Parking?

icon-cross-blue
question mark

Car parking is available at Orlando Village. Parking is permitted only in designated places. On arrival, all residents’ cars and motorbikes must be registered with the team.

Parking will cost and additional charge of £15 per week.

What does my rent include?

icon-cross-blue
question mark

Your rent is inclusive of utilities i.e. light, heat and water, as well as internet.

How will I pay my rent?

icon-cross-blue
question mark

Rental is paid termly, in advance, by debit or credit card.

When are the rental payments due?

icon-cross-blue
question mark

Please refer to your tenancy agreement.

Do I need a Guarantor?

icon-cross-blue
question mark

Yes, a Parent or legal Guardian resident in the UK must stand as Guarantor.  The Guarantor is legally bound to pay any debts accrued during the tenancy if the tenant refuses to pay.  If you are an international student please contact us for further information.

How long will the tenancy be for?

icon-cross-blue
question mark

All rooms are let on an Assured Shorthold Tenancy for a minimum period of 49 weeks.

What am I responsible for?

icon-cross-blue
question mark

As the Tenant, you are responsible for the rent for the full duration of the ‘term’ as set out in the tenancy agreement, whether or not you reside on the property.

NB: Where there has been any breach of the Tenancy Agreement by a student; such as where fees have not been paid in line with the agreement or where any student causes a nuisance or annoyance to fellow students or refuses to follow the reasonable direction of the management, the Landlord or their agents reserve the right to seek eviction of that tenant. This is without prejudice to any obligations, which the tenant may be under through the agreement.  We will also report poor behaviour to your university.

What if I want to terminate my agreement and move out?

icon-cross-blue
question mark

If you wish to terminate your tenancy, we must be notified in writing. You will remain responsible for the rent until a new tenant is found or until the end of the tenancy (which ever is sooner).  We will aim to find a new tenant who is both acceptable to us and who is prepared to meet the financial and legal requirements of the tenancy agreement. We can’t always guarantee finding another tenant, as obviously this becomes more difficult as the academic year progresses, however, you are able to suggest a replacement to us. Please note that you will also need to cover all administration charges incurred in reassigning the tenancy.

Where can I find a copy of my tenancy agreements

icon-cross-blue
question mark

Get in touch with the Orlando Village team and we’ll be able to send over a general copy of the tenancy agreement.

How fast is the Wi-Fi?

icon-cross-blue
question mark

Each room is equipped with its own network port and router. You can expect speeds up to 250 MBPS.

*Please be aware that the WiFi speed can be impacted by the time of day or number of users using the service at any one time.

What accommodation options does Orlando Village offer?

icon-cross-blue
question mark

Orlando Village provides a range of comfortable and convenient accommodation options including, shared flats, and en-suite rooms in a safe and gated community, all designed to suit your preferences and budget.

How can I apply for accommodation at Orlando Village?

icon-cross-blue
question mark

Applying for accommodation at Orlando Village is straightforward. Simply visit our website, choose your preferred accommodation type, and follow the straightforward application process. Our team is also available to assist you every step of the way.

What are the rental rates at Orlando Village?

icon-cross-blue
question mark

We understand the importance of budgeting for accommodation. Our rental rates are competitive and inclusive of utilities such as electricity, water, and internet access, ensuring you have a hassle-free living experience without unexpected costs.

Is accommodation guaranteed for international students?

icon-cross-blue
question mark

At Orlando Village, we prioritise providing accommodation for all students, including international ones. Rest assured, we strive to accommodate all applicants, although availability may vary, so we recommend applying as soon as possible.

Are there any scholarships or discounts available for accommodation?

icon-cross-blue
question mark

While we don’t offer accommodation-specific scholarships, we do provide various promotions and discounts throughout the year. Be sure to check our website or contact our team for the latest offers.

What amenities are included in Orlando Village accommodation?

icon-cross-blue
question mark

Our accommodations are equipped with modern amenities such as high-speed internet, communal areas for socialising and studying, laundry facilities, and 24/7 security, ensuring your comfort and safety throughout your stay.

Can I select my roommates at Orlando Village?

icon-cross-blue
question mark

Absolutely! We offer options for both choosing your roommates or opting for a random assignment, depending on your preference. Our aim is to create a welcoming and inclusive community for all our residents.

Can I make requests about my room allocation at Orlando Village?

icon-cross-blue
question mark

We’re dedicated to accommodating all requests, whether you prefer to live with individuals of the same gender, share similar cultural backgrounds, or practise the same religious beliefs. Your comfort and happiness are our top priorities, and we always strive to meet your needs to the best of our ability.

What if I don't have a UK-based guarantor?

icon-cross-blue
question mark

We understand that many international students may not have a UK-based guarantor. At Orlando Village, we offer flexible solutions including an upfront payment option or there are alternative guarantor services tailored to international students, ensuring a seamless booking process for all. A popular servies is Housing Hand.

How do I pay for accommodation at Orlando Village?

icon-cross-blue
question mark

Payment for accommodation at Orlando Village is simple and convenient. We accept various payment methods including bank transfers, however due to bank rules we cannot accept payments from certain countries. We recommend checking with our team before transfers are made.

What support services does Orlando Village offer for accommodation-related issues?

icon-cross-blue
question mark

Our dedicated team is available to provide support and assistance for any accommodation-related queries or issues you may encounter during your stay. From maintenance requests to roommate concerns, we’re here to ensure your experience at Orlando Village is enjoyable and stress-free.

Tenant Suggestions

Big Ideas

Got some? If you think there’s anything that could improve your time at Orlando Village - then we want to hear them!

I've got ideas!
right arrow